Satisfied customer noises

[lederhosen]

What sort of person is up at 2am to answer emails from idiot customers who can't figure out how to install a $10 replacement part? Apparently, the nice man at Allfix Electrical.

(I ordered a replacement dishwasher part and thought they'd sent the wrong one; the old one was a plastic piece with a smooth 7mm-diameter slot in the middle, the replacement one is almost identical but with a threaded 6mm slot instead, which obviously doesn't fit. It turned out that the old one actually had a brass insert that fit in the slot and gave it a 6mm thread, but the insert had separated from the cap and looked like part of the bit it was still attached to. Easily fixed once I knew what needed doing.)

Also, they put two Minties in the bag when sending the part. Customer satisfaction is chewy and sugary!

Comments

[remus-shepherd.livejournal.com]

You know, if I were working customer service, I would give candies laced with Prozac to every customer who complained. It would probably cut down on repeat complaints quite a bit. Just saying. ;)

[freyaw.livejournal.com]

Work's printer cartridge people also put minties in the packages (carefully isolated from the inky things). Even if I started the day out grumpy, it's a happy day after I open that box...