Confusing tech-support responses

[lederhosen]

"This behaviour is intentional. Also, we fixed it in the next release." - SAS tech support guy in response to my bug report.

(Am coming to the conclusion that SAS EG works really well if you know exactly what your program needs to do and can debug each step perfectly before you create the next one, and... not so well otherwise.)

Comments

[quatranoctal.livejournal.com]

Dare I ask what behaviour? Is it perhaps that fact that the Filter and Query module doesn't behave like any of the other modules, or the way that the relationship between variable names in one particular window and the variables they correspond to is anything but simple?

[nefaria.livejournal.com]

We get the "we fixed it in the next release" bit a lot for HP ServiceCenter. Of course, migrating to each new release requires migrating, re-testing, and re-debugging every line of code each time, and we're down from a full development crew of five to just me now.

[drzero.livejournal.com]

While I work in the industry and perfectly understand what is being said, nice work on the tenses there too :)